Student Handbook

2017/2018 student handbook

Please take a moment to familiarize yourself with our general information, policies, and procedures.


“Music Teacher’s Helper”:

Upon registration, you will be provided with a login and password to “Music Teacher’s Helper”. “Music Teacher’s Helper” is an online tool where you can view upcoming lessons, track current invoices, and even make lesson payments. To login to “Music Teacher’s Helper”, visit


For your convenience, you may pay your monthly tuition with your Visa, Mastercard, Amex, or Discover card via “Music Teacher’s Helper”. Tuition may also be paid by cash or check but payment must be received by the 7th of the month. Tuition is due the 1st of each month, and considered late after the 7th. If you will not be coming by the Studio before the 7th of the month, tuition may be mailed to:

Pierre Cohen Music LLC
300 Summer Moon Ct
Irving, TX 75063

Any tuition paid after the 7th will be assessed with a 5% surcharge of their monthly bill. In cases that checks are returned for NSF, a $35 fee will be assessed. If 2 NSF checks have been received, all subsequent tuition payments will be required to be made via cash or card. Please make checks payable to “Pierre Cohen Music”. Feel free to contact us for special circumstances and necessary exceptions before the due date, and we will be happy to work with you!

Lessons During The School Year:

During the school year, September 1st through May 31st, lessons are scheduled on a weekly basis, same day/same time every week. We do not schedule sporadic lesson times; however, the student does have the option of registering for more than one lesson per week.
For student absences during the school year, make-up lessons will be given with a 6-hour cancellation notice. If a lesson is cancelled or missed and no notice is given, the student will not be able to make it up. No tuition credits or deductions will be made for missed lessons.

We observe the same holidays/school closures as Coppell ISD. If schools are closed last-minute due to inclement weather, we will also cancel piano lessons and issue a lesson credit/refund for any missed lessons due to inclement weather.

Lessons During The Summer:

During the summer, June 1st through August 31st, time slots from 3:30-8:00PM MON-FRI are scheduled on a weekly basis only (same day and time every week). We do not schedule sporadic lesson times from 3:30-8:00PM. However, time slots from 10:00am-2:00PM MON-FRI are available for students who want to take sporadic lessons.
For student absences during the summer, make-up lessons will be given with a 6-hour cancellation notice. If a make-up lesson cannot be rescheduled due to scheduling conflicts, students will receive a refund on their next month’s invoice if tuition has already been paid. If a lesson is cancelled or missed and no notice is given, no make-up lesson or refund will be provided.

Teacher Absences:

Occasionally, it may be necessary for your teacher to be absent due to illness, etc. In the event that this takes place, you will be contacted to reschedule. If a lesson cancelled by the teacher cannot be made up due to scheduling conflicts, you will receive a refund on your next month’s invoice if the lesson has already been paid for.

Discontinuing Lessons:

A 30-day written notice is required for students discontinuing lessons for any reason, no exceptions. If no notice is given, the tuition for the subsequent 30 days will be invoiced to the student.

Books and Materials:

Students will be given a list of needed books and materials to purchase. It is the responsibility of the student/parent to purchase books and bring them to each lesson. Books may be purchased at Music and Arts, Pender’s Music, or online at On occasion, the instructor may allow a student to borrow a book. We ask that all borrowed books be returned in the condition that they were borrowed, and in a timely manner. If Studio books are not returned, you may be charged the replacement cost. Students are required to bring their books to each lesson. If a student forgets their books, it will be up to the discretion of the instructor whether the lesson will be modified or cancelled. No make up lessons or tuition deductions will be given for lessons cancelled due to forgotten materials.

Late Arrival:

Please make every effort to arrive to your scheduled lesson on time, or call if you see that you will not be on time. If you are late, your instructor will do their best to work within the time that is left. However, please understand that, due to scheduling constraints, we will not extend the lesson beyond our originally scheduled time. No makeup lessons will be given for late arrival. No tuition deductions will be made for missed time due to late arrival.


The Studio carries the same policy as the school district in regards to illness. If a student has not attended school for the day due to illness, he/she will not be able to attend a Studio Lesson. Please keep your child home if he/ she has symptoms of illness such as fever, rash, runny nose/sneezing, vomiting, diarrhea, body aches, etc. To return to lessons, it is asked that the child be free of symptoms for 24 hours. Germs are passed to one another very easily, and we want to keep everyone healthy! Your help with this is appreciated!


The Studio has one Recital each year. In May, we will come together for
a Formal Recital, providing students will experience in formal performance and large group settings. This Recital will take place in a venue with a large stage, Grand Piano, and full lights and sound. A Recital Fee will be due with April’s tuition should you choose to enroll in the recital. This will help to cover the costs of facility rental, awards, refreshments, program printing, etc. To ensure that you are given adequate notice for scheduling, the Recital Dates are given at the beginning of each school year, and are as follows:

– Saturday in May 2018 at 2:15pm. Exact date TBD.

The dress code for the recital is semi-formal. More details will be released closer to the dates.

Sibling Discounts:

For families with more than one child enrolled in lessons, the first child‟s monthly tuition will be full price, the second will receive a 10% discount, the third a 20% discount, etc.

Studio Etiquette:

Communication with parents is vital to a child’s progress. Please feel free to chat with your instructor during the lesson time. However, please keep in mind that we are not available beyond your scheduled time. If you would like to discuss anything beyond, please feel free to email or call. During a child’s lesson, parents are welcome in the studio room, but are also free to stay in the waiting area downstairs or leave the Studio for a quick errand. We do ask, however, that parents do not leave their other children at the Studio while they leave.

We ask that you please remove all shoes when entering Pierre’s home so as to not track any dirt inside.

For any additional questions, feel free to contact Pierre directly.